Shipping policy
SHIPPING POLICY
Thank you for supporting Benedetti Botanicals, a small batch, handcrafted skincare brand made with intention. Please read our shipping policy carefully before placing your order.
Where We Ship We currently ship within the United States only. We do not ship to P.O. boxes at this time.
Processing Time All orders are processed within 3-5 business days. As a small batch brand every order is prepared with care. Processing times may be extended during peak seasons, holidays or high volume periods. You will receive an email notification with tracking information once your order has shipped.
Shipping Methods & Rates Shipping rates are calculated at checkout based on the weight of your order and your location. We ship via USPS and UPS. Expedited shipping options are available at checkout.
Delivery Times Standard shipping typically takes 3-7 business days after processing. Expedited shipping typically takes 1-3 business days after processing. Please note that delivery times are estimates provided by the carrier and are not guaranteed. Benedetti Botanicals is not responsible for carrier delays.
Tallow Products & Temperature Sensitivity Our tallow-based balms and body butters are natural products that are sensitive to heat. During warmer months or in regions with high temperatures products may soften or melt during transit. This does not affect the quality, safety or efficacy of the product, simply allow it to resolidify at room temperature or place in the refrigerator for 15-20 minutes.
We strongly recommend selecting expedited shipping for tallow products during summer months to minimize transit time. We package all heat-sensitive products with care but cannot guarantee temperature conditions during transit and are not responsible for melting that occurs due to weather conditions beyond our control.
Lost, Stolen or Damaged Packages Benedetti Botanicals is not responsible for packages that are lost or stolen after confirmed delivery. If your package is marked as delivered but you have not received it please contact your local carrier or post office first.
If your order arrives damaged or broken please contact us within 48 hours of delivery at mosswild20@gmail.com with a photo of the damage and your order number and we will make it right.
Incorrect Address Please ensure your shipping address is correct at checkout. We are unable to reroute or refund orders due to incorrect addresses provided at the time of purchase. If you notice an error in your address please contact us immediately at mosswild20@gmail.com we will do our best to make changes before your order ships but cannot guarantee this once processing has begun.
Order Tracking Once your order ships you will receive a confirmation email with a tracking number. You can track your order directly through the carrier's website.
For any shipping questions or concerns please contact us at mosswild20@gmail.com